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Common questons and problems are answered on this page. To send your question to me by e-mail, scroll to the bottom of the page and click on the link to send me an e-mail message, and I will answer your question as quickly as possible. Or just click this to send me e-mail.

• Is there a money-back guarantee? There is on the T-shirts. Any shirt that you buy from me, you can return to me for a refund or exchange, for any reason. However, you must return the shirt to me in a new, unused and unwashed condition. It's OK to try it on to see if it fits, but if you are going to return it, please do not wear it or wash it even one time. When I receive it I will mail you a refund check or a different shirt in exchange (if the shirt you want is more expensive than the shirt you originally bought, please include a check for the difference. There is no refund or exchange on any DVD or poster. Be certain that you really want the DVD, e-book or poster before you buy it. If a DVD is defective in that it won't play properly, please send me e-mail about it and I will work with you to resolve the problem.
• What if the T-shirt doesn't fit? You can return any shirt to me for an exchange or a refund. You can exchange it for a different size, or even a different style if you want. You must return the shirt to me in brand new condition, not worn and not washed. It's OK to try it on, of course, to see if it fits. But if you are going to return it, please do not wear it and please do not wash it, even one time. When I receive the shirt from you, I will then mail the replacement shirt to you or mail a refund check to you, whichever you prefer. If the shirt you want is more expensive than the shirt you are returning, please include a check for the difference in price.

• Do I take credit cards? I can accept Visa, Mastercard, American Express and Discover, Diners Club and JCB. The payment will appear on your credit card bill with "FireworksLand" listed as the payee.
• Who processes the payment? Orders are now processed by Checkout by Amazon, so if you don't have an account with Checkout by Amazon or Amazon Payments yet, you will need to sign up for one which only takes a minute.
• Do I take debit cards? Yes, if your debit card has a Visa, Mastercard, American Express or Discover logo on the front. Enter the debit card information exactly as if it was a credit card.
• What about foreign credit cards? As of now, Checkout by Amazon only allows payments from credit or debit cards that have a United States billing address. If you do not have a card with a United States billing address, the only way to send payment is to mail an order to me with an International Money Order for payment.
  
• Is there any way to order without using a credit card? Yes, you can order by mail, and send me a check or money order. To order by mail, use the mail order form. If you are outside the United States and you are ordering by mail, you must send an International Money Order.

 Shipping Information

• What are the shipping charges?
  For orders within the U.S., there is no shipping charge if you want "Standard shipping," for which I use First Class Mail.
  If you are in the U.S. and you choose "Expedited shipping" I will send it by Priority Mail, and there is a $4 charge for that.
  For orders to outside the U.S., your order will be sent by Air Mail and will arrive in about one week.
  For orders to Canada there is a shipping charge of $1 per item.
  For orders to Europe or South America there is a shipping charge of $2 per item.
  For orders to Mexico there is a shipping charge of $3 per item.
  For orders to Asia, Africa or Australia there is a shipping charge of $3 per item.
• When will I send your order? In most cases I mail out the order on the same day I receive it. The only exceptions are if I am out of town (which is rare) or if there is a problem with your order (such as insufficient address information, the shirt size is unclear, or your credit card payment is declined, etc.) If there any such problem I will contact you by e-mail.
• How will your order be shipped? I normally mail the package on the same day I receive your order. Most shipments go by First Class mail, which takes 1 to 2 days if you are in California, 2 to 3 days if you are in the midwestern U.S., and 4 to 5 days if you are in the eastern U.S. If the package contains more than one item and the total weight of the package is 13 ounces or more, the package will go by Proirity Mail, which normally takes 2 to 3 days for all parts of the U.S. (The weight of a shirt varies depending on the size, anywhere from 6 to 12 ounces per shirt. The DVDs weigh about 2.5 ounces.) The Black Cat poster is always mailed separately from anything else you order, in its own mailing tube.
• What about COD orders? Sorry, I do not do COD orders. I used to, but too many came back to me undelivered so I gave up on that.
• If you are outside the United States, your order will go by Air Mail, no matter what you order. The Black Cat wall poster is always mailed separately from anything else you order, in its own mailing tube.
• How long do foreign orders take? If you are outside the U.S., your order goes by Air Mail, no matter what it is. Typically this takes about one week to get to you, but it could be longer, depending on how fast your postal service is.

• Are my DVDs and shirts available in stores? No, they are only available only by ordering from me. The Black Cat shirts are available from many dealers, but all the other shirts, books and videos I sell are exclusive to this web site.
• Can't you just call me to place an order? I used to have my phone number on this web site, but I got too many weird calls. Please use the online store to order with a credit card. If you have any questions, send me e-mail (see below).
• If you buy one of my products, will your name and address go onto a mailing list? I will never, ever give out your name, address or e-mail address to anybody, for any reason. Period. Your information will remain a secret between you and me. I do keep a database of my customers with the information in it, and once a year I may send out an e-mail announcement, to announce any new products that I have for sale. But my customer database has remained completely secret for 152 years and I will never let anyone else see or get your name, address or e-mail address.
• What's my phone number? Can you call me just to talk about fireworks? I used to have my phone number on this web site, but I was getting too many weird calls from all over the world, so I had to remove it. Sorry. If you have a question, send me e-mail and I will be happy to answer it by e-mail.

Your message will only get through to me if the subject line remains Fireworksland.com. Click this to send me e-mail. If clicking on that does nothing, send e-mail to me in your e-mail program, to bobweaver (at) fireworksland.com (replacing the "at" with an @). I normally reply to e-mail inquries on the same day I receive them, unless I am out of town, which is rare. Make sure the subject line is Fireworksland.com - if not then I might not receive the message.