Common questons and problems
are answered on this page.
To send your question to me by e-mail, scroll to the bottom of
the page and click on the link to send me an e-mail message,
and I will answer your question as quickly as possible. Or just
this to send me e-mail.
Returns and Refunds
- Is there a money-back guarantee?
There is on the T-shirts.
Any shirt that you buy from me, you can return to me for a refund
or exchange, for any reason. However, you must return the shirt
to me in a new, unused and unwashed condition. It's OK to try
it on to see if it fits, but if you are going to return it, please
do not wear it or wash it even one time. When I receive it I
will mail you a refund check or a different shirt in exchange
(if the shirt you want is more expensive than the shirt you originally
bought, please include a check for the difference. There is
no refund or exchange on any DVD or poster. Be certain that
you really want the DVD, e-book or poster before you buy it.
If a DVD is defective in that it won't play properly, please
send me e-mail
about it and I will work with you to resolve the problem.
- What if the T-shirt doesn't
fit? You can return
any shirt to me for an exchange or a refund. You can exchange
it for a different size, or even a different style if you want.
You must return the shirt to me in brand new condition,
not worn and not washed. It's OK to try it on, of course, to
see if it fits. But if you are going to return it, please do
not wear it and please do not wash it, even one time. When I
receive the shirt from you, I will then mail the replacement
shirt to you or mail a refund check to you, whichever you prefer.
If the shirt you want is more expensive than the shirt you
are returning, please include a check for the difference
- Do I take credit cards? I can accept Visa, Mastercard, American
Express and Discover, Diners Club and JCB. The payment will appear
on your credit card bill with "FireworksLand" listed
as the payee.
- Who processes the payment? Orders are now processed by Checkout
by Amazon, so if you don't have an account with Checkout by Amazon
or Amazon Payments yet, you will need to sign up for one which
only takes a minute.
- Do I take debit cards? Yes, if your debit card has a Visa,
Mastercard, American Express or Discover logo on the front. Enter
the debit card information exactly as if it was a credit card.
about foreign credit cards? As of now, Checkout by Amazon
only allows payments from credit or debit cards that have a United
States billing address. If you do not have a card with a United
States billing address, the only way to send payment is to mail
an order to me with an International Money Order for payment.
- Is there any way to order
without using a credit card?
Yes, you can order by mail, and send me a check or money order.
To order by mail, use the mail
order form. If you are outside the United States and
you are ordering by mail, you must send an International Money
- What are the shipping charges?
For orders within the U.S.,
there is no shipping charge if you want "Standard shipping,"
for which I use First Class Mail.
If you are in the U.S. and you choose "Expedited
shipping" I will send it by Priority Mail, and there is
a $4 charge for that.
For orders to outside the U.S., your order will be sent
by Air Mail and will arrive in about one week.
For orders to Canada there is a shipping charge of $1
For orders to Europe or South America there is a shipping
charge of $2 per item.
For orders to Mexico there is a shipping charge of $3
For orders to Asia, Africa or Australia there is a shipping
charge of $3 per item.
- When will I send your order?
In most cases I mail
out the order on the same day I receive it. The only exceptions
are if I am out of town (which is rare) or if there is a problem
with your order (such as insufficient address information, the
shirt size is unclear, or your credit card payment is declined,
etc.) If there any such problem I will contact you by e-mail.
- How will your order be
shipped? I normally
mail the package on the same day I receive your order. Most shipments
go by First Class mail, which takes 1 to 2 days if you are in
California, 2 to 3 days if you are in the midwestern U.S., and
4 to 5 days if you are in the eastern U.S. If the package contains
more than one item and the total weight of the package is 13
ounces or more, the package will go by Proirity Mail, which normally
takes 2 to 3 days for all parts of the U.S. (The weight of a
shirt varies depending on the size, anywhere from 6 to 12 ounces
per shirt. The DVDs weigh about 2.5 ounces.) The Black Cat poster
is always mailed separately from anything else you order, in
its own mailing tube.
- What about COD orders? Sorry, I do not do COD orders. I used
to, but too many came back to me undelivered so I gave up on
- If you are outside the
United States, your
order will go by Air Mail, no matter what you order. The Black
Cat wall poster is always mailed separately from anything else
you order, in its own mailing tube.
- How long do foreign orders
take? If you are outside
the U.S., your order goes by Air Mail, no matter what it is.
Typically this takes about one week to get to you, but it could
be longer, depending on how fast your postal service is.
- Are my DVDs and shirts available in stores? No,
they are only available only by ordering from me. The Black Cat
shirts are available from many dealers, but all the other shirts,
books and videos I sell are exclusive to this web site.
- Can't you just call me
to place an order?
I used to have my phone number on this web site, but I got too
many weird calls. Please use the online
store to order with a credit card. If you have any questions,
send me e-mail (see below).
- If you buy one of my products,
will your name and address go onto a mailing list? I will never, ever give out your name,
address or e-mail address to anybody, for any reason. Period.
Your information will remain a secret between you and me. I do
keep a database of my customers with the information in it, and
once a year I may send out an e-mail announcement, to announce
any new products that I have for sale. But my customer database
has remained completely secret for 152 years and I will never
let anyone else see or get your name, address or e-mail address.
- What's my phone number?
Can you call me just to talk about fireworks? I used to have my phone number on this
web site, but I was getting too many weird calls from all over
the world, so I had to remove it. Sorry. If you have a question,
send me e-mail and I will be happy to answer it by e-mail.
|Your message will only get through
to me if the subject line remains Fireworksland.com. Click
this to send me e-mail. If clicking on that does nothing,
send e-mail to me in your e-mail program, to bobweaver (at)
fireworksland.com (replacing the "at" with an @).
I normally reply to e-mail inquries on the same day I receive
them, unless I am out of town, which is rare. Make sure the subject
line is Fireworksland.com - if not then I might not receive the