Common questons and problems are answered on this page. To send your question to me by e-mail, scroll to the bottom of the page and click on the link to send me an e-mail message, and I will answer your question as quickly as possible. Or just click this to send me e-mail.

• Did you buy something in 2007, but the store software won't accept your e-mail address or password? In January 2008 I moved the site to a new server, with all new software. The store software doesn't know about your 2007 purchase. If this is the first time you are buying something in 2008, you will need to go to this page to enter your delivery information. You will only need to do this one time, and then the software will remember it for all future purchases.
• How to sign in to your account? To sign in, go to this page. Type in the same e-mail address and password that you typed in when you created the account, and click on "Sign in." On the next page, click on "My Account" in small white letters near the top of the screen. On the next page, you will be able to view the orders you have made, change your account information and password, and download again any downloadable products you have bought.
• Your e-mail address is not accepted? Make sure the e-mail address you are typing at the sign in page is the same address you created the account with. If it still doesn't work, send me e-mail by clicking on the link at the bottom of this page (or by clicking on "Contact Us" on any store page). I will then reply to your message, to let you know the exact e-mail address associated with your account. You can then sign in to your account using that e-mail address and your password.
• Your password doesn't work? If the sign-in page does not accept the password you type, you might be typing in a slightly different password than you typed when you created the account. In that case, click on the link that says, "Password forgotten? Click here." or just click this. On the page that appears, type in your e-mail address, then click on "Continue." The software will send you an e-mail message with your password. Then try signing in again, using your e-mail address and that password.
• As a last resort, if you know you have the correct e-mail address and password for your account, and you still can't sign in, send me e-mail by clicking on the link at the bottom of this page (or by clicking on "Contact Us" on any store page), with your name and a request to reset your password. When I receive it I will then ask the software to reset your password. The software won't tell me what your new password is, but it will send an e-mail message to you with your new password. When you sign in with that new password, you can then change the password to whatever you want it to be.
• You want a different password than you have now? Sign in using your e-mail address and current password, then click on "My Account" near the top of the screen, then click on "Change my account password." Type in your current and new passwords, then click on "Continue." Your password will be changed to whatever you typed in.

• How to download a product you bought. (For the Upgrade, see below.) When you buy the product, a link to download it is included on the "Thank You" page right after you pay for the order. If that page is still showing on your computer now, scroll to the bottom of that screen and click on the link to start the download. If that screen is no longer showing, you will need to click on "My Account" at the top of any store page, and sign in to your account (if you are not signed in at the moment). Or sign in at this page. When you are signed in, click on "My Account" in small white letters at the top of the page. On the page that shows up, you will see a summary of your orders. For the order that includes the downloadable product, click on the "View" button. Another page will appear which shows the details of the order, and at the bottom of that page will be the download link. Click on that link to start downloading the product to your computer. For the e-books Fireworks A-Z Buyer's Guide and Fireworks Dealers of the USA, you are allowed to download the product 10 times, and the download link expires 180 days after you bought the product.
• How to download the upgrade from the 2007 to 2008 Buyer's Guide. If you bought Fireworks A-Z Buyer's Guide in 2007 and you are now buying the upgrade to the 2008 edition, you will download the 2008 edition in a different way than other downloads. You can't download the upgrade from your account in the store. Please check your e-mail later today, for a message from me that will include the downloading instructions for the upgrade.

• Do I take credit cards? I can accept Visa, Mastercard, American Express and Discover. Please use the online store to place your order using your credit card. The purchase amount will be added to your credit card bill, and the merchant will be identified as "Fireworksland.com."
• Do I take debit cards? Yes, if your debit card has a Visa, Mastercard, American Express or Discover logo on the front. Enter the debit card information exactly as if it was a credit card. Please use the online store to place your order using your debit card. The purchase amount will be deducted immediately from your checking account, and the merchant will be identified as "Fireworksland.com."
• How will you know if your credit card or debit card payment was approved? I will send you a confirmation e-mail of my own (separate from the automatic confirmation that the software sends you). If your payment was approved, I will simply state that I will ship your order today. If your payment was declined, I will let you know that it was declined. The bank that issued the card does not give me the reason why a payment was declined, they simply say, "Declined."
• What may cause your payment to be declined? The bank that issued the card may have any number of reasons to decline a payment. The address you type in may not match exactly the address the bank has on file for that card. They are very picky these days and the name and address must match exactly. There could be a hold on your account, for some reason, or the bank may have frozen the card if they think there was unauthorized usage of the card (fraud) by someone else. Only the bank that issued the card can tell you exactly why your payment was declined. If a payment is declined, you can try again with the same card, making sure all the information matches what the bank has on file, or you can try again with a different card, or you can order by mail with a check or money order.
• Do I accept e-check or PayPal payments? At this time I do not have the capability to accept e-check payments. Up until 2 years ago, I did accept PayPal payments, but PayPal defrauded me and stole $72 from me. Since then I have not accepted PayPal payments at all, and I would recommend that you never use PayPal for any reason.
• Is the ordering process secure? Yes. The checkout is done with a shared SSL certificate at hostgator.com, my web hosting provider, and the payment gateway is through my account on the secure server at Authorize.net. Your credit card information is secure at all times. I never even get the full credit card number. Only the last 4 digits of it are stored in the transaction record.
• Is there any way to order without using a credit card? Yes, you can order by mail, and send me a check or money order. To order by mail, use either the HTML order form or the PDF order form. If you are outside the United States and you are ordering by mail, you must send me an International Money Order.

• When will I send your order? In most cases I mail out the order on the same day I receive it. The only exceptions are if I am out of town (which is rare) or if there is a problem with your order (such as insufficient address information, the shirt size is unclear, or your credit card payment is declined, etc.) If there any such problem I will contact you by e-mail.
• How will your order be shipped? I normally mail the package on the same day I receive your order. Most shipments go by First Class mail, which takes 1 to 2 days if you are in California, 2 to 3 days if you are in the midwestern U.S., and 4 to 5 days if you are in the eastern U.S. If the package contains more than one item and the total weight of the package is 13 ounces or more, the package will go by Proirity Mail, which normally takes 2 to 3 days for all parts of the U.S. (The weight of a shirt varies depending on the size, anywhere from 6 to 12 ounces per shirt. The DVDs weigh about 2.5 ounces.) The Black Cat poster is always mailed separately from anything else you order, in its own mailing tube.
• Can you get overnight delivery? I don't offer this any more. Too many overnight packages went undelivered, or were not delivered on time.
• What about COD orders? Sorry, I do not do COD orders. I used to, but too many came back to me undelivered so I gave up on that.
• If you are outside the United States, your order will go by Air Mail, no matter what you order. The Black Cat wall poster is always mailed separately from anything else you order, in its own mailing tube.
• How long do foreign orders take? If you are outside the U.S., your order goes by Air Mail, no matter what it is. Typically this takes about one week to get to you, but it could be longer, depending on how fast your postal service is.

• Is there a money-back guarantee? There is on the T-shirts. Any shirt that you buy from me, you can return to me for a refund or exchange, for any reason. However, you must return the shirt to me in a new, unused and unwashed condition. It's OK to try it on to see if it fits, but if you are going to return it, please do not wear it or wash it even one time. When I receive it I will mail you a refund check or a different shirt in exchange (if the shirt you want is more expensive than the shirt you originally bought, please include a check for the difference. There is no refund or exchange on any DVD, e-book or poster. Be certain that you really want the DVD, e-book or poster before you buy it. If a DVD is defective in that it won't play properly, please send me e-mail about it and I will work with you to resolve the problem. My policies about returning items you bought from me are at this page.
• What if the T-shirt doesn't fit? You can return any shirt to me for an exchange or a refund. You can exchange it for a different size, or even a different style if you want. You must return the shirt to me in brand new condition, not worn and not washed. It's OK to try it on, of course, to see if it fits. But if you are going to return it, please do not wear it and please do not wash it, even one time. When I receive the shirt from you, I will then mail the replacement shirt to you or mail a refund check to you, whichever you prefer. If the shirt you want is more expensive than the shirt you are returning, please include a check for the difference in price.

• Are my books, videos and shirts available in stores? No, they are only available only by ordering from me. The Black Cat shirts are available from many dealers, but all the other shirts, books and videos I sell are exclusive to this web site.
• Can't you just call me to place an order? I used to have my phone number on this web site, but I got too many weird calls. Please use the online store to order with a credit card. If you have any questions, send me e-mail (see below).
• If you buy one of my products, will your name and address go onto a mailing list? I will never, ever give out your name, address or e-mail address to anybody, for any reason. Period. Your information will remain a secret between you and me. I do keep a database of my customers with the information in it, and 3 to 4 times per year I send out an e-mail announcement, to announce a new product that I have for sale. But my customer database has remained completely secret for 12 years and I will never let anyone else see or get your name, address or e-mail address. So do not worry about that. I know that your privacy is important to you, and I keep your information strictly confidential.
• What's my phone number? Can you call me just to talk about fireworks? I used to have my phone number on this web site, but I was getting too many weird calls from all over the world, so I had to remove it. Sorry. If you have a question, send me e-mail and I will be happy to answer it by e-mail.

Your message will only get through to me if the subject line remains Fireworksland.com. Click this to send me e-mail. If clicking on that does nothing, send e-mail to me in your e-mail program, to bobweaver (at) fireworksland.com (replacing the "at" with an @). I normally reply to e-mail inquries on the same day I receive them, unless I am out of town, which is rare. Make sure the subject line is Fireworksland.com - if not then I might not receive the message.